Post Office, DMV, IRS...The Perfect Customer-Oriented Models For HealthCare!

The long lines at passport control and the post office, along with the indifferent “service” typically rendered there, are too common not to be symptomatic of government supply. When customers neither pay directly for what they receive nor have the option either of not paying for the product at all or of seeking an alternative supplier, government employees have little incentive to respond to the wishes of the people they are allegedly employed to serve.